Operator and role
Deskline is operated by Venture VD LLC, a Michigan LLC (identification number 802557198). Contact support@venturevd.com for access, correction, export, or deletion. The customer is Controller and Venture VD is Processor. We do not sell data, share it for advertising, use it to train models, or use it for another product.
What we process
From Intercom: conversation and ticket identifiers; message ordering, authorship, timestamps, expected and observed counts; message content; and attachment metadata. From HubSpot: portal and record identifiers plus mapped property values. We also hold sync events, completeness verdicts, alerts, connection health, and monthly ticket counts. Support content is held only to render it on the customer's CRM records.
What we do not hold
Attachment files remain in Intercom; Deskline stores references and requests fresh links. Paddle handles card, tax, invoice, and payment data. Deskline reads only HubSpot data necessary to match records and avoid overwriting existing values.
Protection and retention
Message bodies are encrypted at rest, excluded from logs, exports, error reports, and metrics, and protected by release checks. The runtime database role cannot alter or delete sync history.
- Message content: 90 days, after which conversation structure and completeness evidence remain.
- Sync evidence and alerts: while the account exists.
- After uninstall or a verified deletion request: all dependent records are erased 30 days later, or sooner on request.
Customers may export sync evidence as JSON or CSV on every plan. Exports deliberately exclude message content. Requests are acknowledged within two business days and completed within 30 days after account-control verification.
Subprocessors and transfers
| Provider | Purpose | Data |
|---|---|---|
| Fly.io | Application and worker hosting | Processed data in transit and memory |
| Fly Managed Postgres | Datastore, backups, recovery | Encrypted content, structure, identifiers, sync evidence |
| Paddle.com Market Ltd | Billing and subscription lifecycle | Billing contact and subscription state only |
HubSpot and Intercom are customer systems, not our subprocessors. Data is processed in the United States. Where UK or EU law applies, transfers rely on current Standard Contractual Clauses through a DPA available on request. Sentry is not enabled.
Changes
Material changes will be posted here and communicated to account administrators before taking effect.