Who processes refunds
Paddle is merchant of record and handles payment, invoices, tax, and refunds. Contact Paddle or support@venturevd.com; Venture VD aims to decide within two business days.
30-day guarantee
Within 30 days of any charge, we refund it in full on request, without a reason or conditions.
After 30 days
Plans are monthly. Cancellation stops future charges and the current month continues without pro-rating. Venture VD may also refund a period where synchronization failed and Deskline failed to surface that failure. Where the health record shows the gap was reported but left unactioned, we will normally decline and provide the evidence.
Data and cancellation
A refund is never conditioned on deleting data, withdrawing a complaint, waiving rights, or silence. Cancellation stops billing but does not delete the account. Logs, completeness evidence, and health remain readable and exportable after downgrade. Verified deletion follows a separate 30-day grace period.
Chargebacks
Please contact us before initiating a chargeback; a direct refund is normally faster.